HomePHONE

Yes, but it requires that you separate your home's inside telephone wiring from the incoming line from the telephone company.

In the case of DSL service (internet connection over the telephone line), this separation has to occur after the DSL modem.

Most people either just connect a regular telephone or a cordless phone system to the phone adapter

For details, see the Sussex HomePHONE Quick Installation Guide

Sussex provides you with all the required equipment to get you connected with Sussex HomePHONE. You simply need a High Speed Internet Connection and a telephone.

No, but if you connect your modem and the phone adaptor power supplies to a small uninterruptible power supply (UPS), also known as a continuous power supply (CPS) it will continue to work.

This is important if you need 911 access during power outages. Many people just use their cell phones as a back up for 911.

Sussex HomePHONE can work with virtually any "always-on" high speed internet service: DSL, cable, satellite and most point-to-point wireless.

Works with most common wireless and wire line internet service providers, including Bell, Rogers Cable, Shaw Cable, Telus, Videotron, Look, et cetera.

• Yes, but quality may not be as good as a High Speed connection.
• Sussex HomePHONE is available for Lite users or other low speed connections.
• Please note that faxing is not supported for Lite users and Lite connections, due to Lite's limited bandwidth; there is a much higher chance of voice quality problems with low speed service.

No, Sussex HomePHONE is built specifically for always-on High Speed Internet connection and generally cannot be used with dial-up Internet service.

Yes, you can transfer your existing landline phone number to a Sussex HomePHONE. There are some exceptions to this general rule; in certain smaller towns and particularly in rural and remote areas, your current phone number may not be transferable.

Please call our office to determine if your existing number can be transferred. (There is usually no problem if you are located in a major city or surrounding area.)

Please note that Sussex has a one-time $10.00 porting fee to move your number to Sussex.

On average, it will take up to two weeks, but the transfer can happen sooner.

It's very important that you do not cancel your current phone service until the transfer is complete or you may lose your phone number.

Yes, every Sussex HomePHONE account comes with a new number, unless you wish to retain your existing number.

Your new number can be for any area code in Canada and most area codes in the US

You can get up to two phone lines or phone numbers per Sussex HomePHONE phone adapter. If you require additional phone numbers to receive incoming phone calls, you may benefit from our Additional Number Service.

• As a Sussex HomePHONE customer, you can select up to three additional phone numbers, attached to the same phone line
• When you receive a call on one of your Additional Numbers, your phone will ring differently, compared to your main Sussex HomePHONE phone number.
• This service could be used to indicate calls for different members of a household.
• An Additional Number can be used as an incoming fax line or used to let your family and friends from out of town call you "locally"
• Outgoing calls are billed on your main Sussex HomePHONE phone number.

Yes. Note that all your outgoing calls are billed as if made from your main Sussex HomePHONE phone number.

One of the most significant features of Sussex HomePHONE is that you are not limited to the local area code of the place you live.

You can select any other area code that is within Sussex HomePHONE service area

For example, you could live in Vancouver or Ottawa and select a Toronto phone number (416 area code). This means that not only are all your calls to Toronto considered local (not long distance) but as well, all calls to you from Toronto will be "local", not long distance.

• There is no need to cancel your telephone service with your current phone company.
• Once you have transferred your phone number to Sussex and you are connected to Sussex HomePHONE and your phone rings, your phone service with the previous company should be automatically cancelled.

It's very important that you do not cancel your current phone service until the transfer is complete or you may lose your phone number.

There are no contracts, hidden fees, or any miscellaneous charges with any Sussex service.

The phone adapter is the property of Sussex Telecom, and we request that it be returned to us, at our expanse. Please call our office for details.

Alternately, you may buy the phone adapter for your own use for $99

• Yes. Sussex HomePHONE service is ideal for those who are away for any length of time.
• Simply take your phone adapter with you, connect it to the internet at your new location, and your phone service is just as though you had never left home.
• People can call you on your home phone number, and most significantly, you can call anywhere in Canada on the Enhanced and Premium plans, at no charge, even if you are out of the country!

Sussex HomePHONE is available across Canada and in many other countries. If you have a High Speed Internet connection, you can use Sussex HomePHONE anywhere in the world.

No. As long as they have an active telephone you will be able to reach them. Sussex HomePHONE will connect with Public Switched Telephone Networks in North America and overseas.

Yes. You may keep your service and your phone number or Sussex can provide you with another local number. You need to have a High Speed Internet connection at your new location.

• Yes!
• In most of the cases you can keep your service and your phone number when you travel, domestically or abroad.
• Just plug your phone adapter into a High Speed Internet connection at your new location and you are ready to go.
• All your calls will be treated the same way as if made using Sussex HomePHONE at your home. For example, if you travel from Toronto to Montreal or Hong Kong, you can take your service with you, plug into a high speed internet connection at the new location and make calls as if you were still in Toronto. (Callers could still reach you at your 416 # or you can call their 416 #. Neither party would be charged long distance.)
• Due to different network setups, there may be cases when the service cannot be used in a new location.
• Sussex will be glad to provide our Sussex HomePHONE customers with a secondary mobile account, Sussex MobiFi, for a very nominal fee, for use when you travel, if you do not wish to take your phone adapter with you.

Yes, a fax machine will work with Sussex HomePHONE service.

Please note, however, a lower speed internet service (DSL Lite or Cable Basic) will not support faxing. Faxing over Sussex HomePHONE is a 'best effort' service and will actually depend on the quality of your internet connection.

Please let us know if you plan to use the line for faxing, so we can make sure it is customised for your locale.

Remember, as am alternative to your own fax machine, try Sussex Fax To Email service

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