Business Lines

Yes, at no additional charge. However, the E911 service in the VoIP world is slightly different than that provided on a hard-wired Telco line; because there is no permanent location on the internet (an IP can be anywhere), the E911 operator will ask for a location, as opposed to being able to see it automatically. Your billing address (location of most businesses), is registered with the E911 call centre, as an assist to locating where the 911 call originated.

Absolutely, and take advantage of significant savings. What is required is a gateway to interface between your existing digital or analog equipment, and the Sussex servers, which provide connection to the world. Sussex supplies various gateways, depending on customer requirements, or you can provide you own.

The rate you choose to contract for, depends upon your usage. In per minute pricing, many simultaneous calls are allowed, but each call is rated on a per minute basis; with channel pricing, the rate is fixed, no matter how many calls, but the number of simultaneous calls is limited to the number of channels purchased.

That depends on a number of factors: age of system, on-going maintenance cost with the existing system and MAC charges, features required, etc. In many cases, it is cost effective to replace an existing key or PBX system with a Sussex Hosted System (Virtual PBX), for the maintenance and MAC savings alone, let alone the potential additional features.

For a new system, we strongly recommend the Sussex Sussex Hosted System; its quick to install, there is a minimal up front cost, its fully featured, and there are no Moves, Adds, and Changes charges in the future.