SUSSEX VIRTUAL PBX – FREQUENTLY ASKED QUESTIONS
What is a “virtual” PBX?
The term “virtual PBX” (sometimes called Hosted PBX) refers to a communications system whose central switching functions reside in an off-site centrally located server. On premise extensions are connected to the server via VOIP links. Very similar to the legacy technology CENTREX.
Why should our company consider a virtual PBX solution?
The major reason is economic. There are significant savings to be realised, both in initial capital costs, and in ongoing monthly costs; the only major upfront investment required is for SIP sets, for each extension, and some minor costs associated with programming, setup, and additional security systems, such as UPS.
What kind of internet connection is required?
We recommend a minimum of 1 – 1.5 Mb bandwidth, although the more b/w, the better. Dial up connections will not work to any degree of satisfaction. Although not required, a static IP is helpful for continuously solid connectivity.
What if our intern connection is via satellite?
VOIP and satellites are generally troublesome, but Sussex, via its work with international satellite providers, has been very successful in providing VOIP telephony over satellite links, to many international destinations.
What happens if the internet connection is lost due to power failure?
We always recommend the installation of a UPS system, to provide emergency power in case of failure. In those rare cases where the internet itself is down, Sussex can provide a gateway device that automatically switches over to the Telco network, in the event of internet failure, provided you have a dedicated telephone line for emergency purposes. Please discuss your individual requirements with our technical support people.
Does Sussex offer 911 service?
Yes, at no additional charge. However, the E911 service in the VOIP world is slightly different than that provided on a hard-wired Telco line; because there is no permanent location on the internet (an IP can be anywhere), the E911 operator will ask for a location, as opposed to being able to see it automatically. Your billing address (location of most businesses), is registered with the E911 call centre, as an assist to locating where the 911 call originated.
How easy is it to call another extension on my system?
You can call any extension on your virtual PBX, be it located at the next desk, or in another country, at no charge. Each extension is assigned a unique four digit extension number, so calling is just a matter of dialing a few digits. Because extensions are no longer physically bound to any particular location, a virtual PBX solution is ideal for employees on the move, who work at home, or who are located internationally.
What features are available on the Sussex system?
All the standard PBX features are available, and unlike many other companies, are provided by Sussex AT NO CHARGE. These include Auto Attendant, IVR, Call Forward, Call Waiting, Caller ID, etc. The only feature we charge for is voicemail.
What is the difference between Regular Voicemail, and Enhanced Voicemail?
An Enhanced Voicemail box has the ability to send you your voice messages, each individually recorded as a .wav file, attached to an email. Hence you automatically get your voice messages anywhere in the world you have email access, without having to remember to log into your voicemail system. In all other respects, the two voicemail offerings are identical … custom programmed by the user, the system offers greetings for “away”, “busy”, “on the line”, or “can't be bothered” .. just kidding.
With customer web management, you can change the email address to anyone. This is especially useful if you are ‘out of the office’, sick or away on vacation. You have the ability to direct your voicemail notifications and recorded message to someone else in the office.
Other questions?
Please don't hesitate to call us, if you have any other questions regarding Sussex Virtual PBX. We can be reached at 1-888-3-SUSSEX, or 613-274-0606, or email sussex@sussexgroup.ca
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